How to Boost Your EQ & Survive the AI Revolution

How to Boost Your EQ & Survive the AI Revolution

Want to gaze into the eyes of a chatbot that looks back? Meet Nadia, the chatbot that can mimic human emotions, read your expressions, and learn from the experience. Like Nadia, the future’s best artificial intelligence (AI) will demonstrate emotional intelligence (EI). It’s the future of customer service, and it’s going to change the nature of administrative work.

Anatomy of a T-Shaped Employee & How to Be One

Anatomy of a T-Shaped Employee & How to Be One

Have you ever heard the old saying, “Jack of all trades, master of none”? It has a catchy ring—but that doesn’t necessarily mean it’s true in all cases. And the ‘T-shaped’ employee is an example that defies the stereotype completely. What is a T-Shaped Employee, you ask? It’s definitely not someone who stands with their…Read more

Ask Susy: My New Temp Is a Great Person, but Terrible at Her Job

Ask Susy: My New Temp Is a Great Person, but Terrible at Her Job

Because you want this temp to work out, prepare a detailed plan to help her improve and present it to her. Give her some tips—like making and reviewing checklists when doing X, or how you come up with solutions to tricky problems—something actionable that serves as a “marching order” and still allows her some autonomy. Then, include a timeframe to keep her accountable.