Being a leader in an office doesn’t just mean delegating tasks or being a figurehead—it means having the desire to make an impact on the direction of the organization and the spirit of those around you. Erica Kelley, an Executive Assistant to the CEO and Administrative Support Manager and 2017 Ninja All-Star, is the perfect…Read more
Want to gaze into the eyes of a chatbot that looks back? Meet Nadia, the chatbot that can mimic human emotions, read your expressions, and learn from the experience. Like Nadia, the future’s best artificial intelligence (AI) will demonstrate emotional intelligence (EI). It’s the future of customer service, and it’s going to change the nature of administrative work.
Imagine you start a new office management job in July but don’t hear about your performance until there’s snow on the ground. This is the norm in many companies that use a system of formalized annual reviews, which often consist of sitting down with your boss to discuss what went well and what didn’t. While…Read more
Editor’s Note: This post was originally published in May 2016. “Send me an email.” Four words that seem innocent enough but can often result in an overflowing inbox (with more unread emails than you’d like to admit). With the average inbox receiving 88 business messages per day, is it any surprise that we stop reading and start ignoring?…Read more
Colleagues can be the blessing or the bane of work life. Sometimes you find your best buddies sitting nearby, making life in the office a breeze and enhancing your social life outside of work, too. But like family, you can’t choose your team (unless you’re the boss!)—and sometimes you’re stuck with duds or difficult co-workers.…Read more
Picture this: your desk is spotless, organized, and the very definition of pristine. Clear spaces equal clear minds—but when you step into your boss’s office, there’s nothing but disarray and clutter. Even worse, it’s displayed for all the company to see.
A room full of loud voices and a free-for-all format is perfect for Office Ninjas who’re comfortable jumping in at a moment’s notice. But give those same criteria to an introvert and call it a meeting and it may only evoke fear or a bit of nausea. When you think about it, meetings do sort of…Read more
As an Office Ninja, you receive hundreds of emails every week, participate in conference calls, meetings, online classes—the list goes on. In our fast-paced, multitasking business world, getting to the point clearly and quickly matters more than ever. …Read more
Electronic communications make a lot of things easier, but saying no through email can still be a tough code to crack.
Email is the bread and butter of Ninja communication (with texting, Slack channels, instant messaging being the four-course dinner). Whether you’re writing to the team, a vendor, client, customer, or boss, your electronic communications need to be pitch perfect at all times. However, written communication can be difficult to master. It’s open to a lot…Read more