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MORE Behind the Scenes with RGT, Admin Team of the Future
As we’ve mentioned more than once, OfficeNinjas…
The Admin Team of the Future: Behind the Scenes at RGT
As Office Ninjas, we pride ourselves on the crucial work that happens behind the scenes—often undetected and in the shadows of cubicles and front desks.…
A company’s core values 
Colleen’s proud of how her ninja team members are “always thinking ahead and are acutely aware of their representation of RGT.” When it comes to client services, Receptionist Niki understands the importance of being detail-oriented. “What I really love is how she says goodbye. Any time a client comes out of our conference room to leave she stands up with a big smile on her face thanking them. The standing up kills me—it’s awesome! No one taught her that, she’s just gracious.”
Another member of her team, Carmen Germain, an Executive Assistant for five years, has a can-do attitude that everyone in the office appreciates—not just the Admin Team. “Carmen is a complete Ninja. She is so agile and willing to do literally everything. In the midst of some pretty chaotic growth she picked up duties that she at times had no idea how to do but she dug in and figured it out.”
Colleen credits her personal Executive Assistant, Lana, for keeping everyone sane. “Lana supports two of the busiest people in the firm, who have nightmarish calendars and are also spinning so many different plates, it is mind boggling. She not only keeps up with us, she thinks ahead of us.”
Despite having the “best team” Colleen and the RGT executives have ever seen, she’s not one to sit on her laurels. She knows that every admin needs ongoing encouragement and opportunities to develop and grow, not just for their benefit, but for the sake of RGT’s clients.
“Our approach to leadership is based on the servant leadership model,” explained Colleen. “And it’s not about us. It’s about our clients. But to truly be about our clients we have to be about our people first. If you have the best people and they are happy, your client services is going to be amazing, and ours is.”
RGT’s Admin Team is encouraged to expand their skill base and remain up-to-date on the latest workplace technology. “RGT wants every employee to grow and continue to develop their skills. Everyone is offered the opportunity to attend training/seminars/classes. It is important to the firm,” Lana shared.
Also important: FUN! In addition to regular check-ins and monthly team meetings, Colleen schedules a quarterly team appreciation event that allows everyone to relax and bond off-site. “We all go together for a mani/pedi that the company pays for. It’s super fun!”
But showing appreciation is more than something to mark off Colleen’s quarterly checklist, it’s a part of her everyday interactions with the team. She enjoys injecting a little fun into mundane affairs such as their monthly team meetings.
One month, Colleen sent out her reminder email for the team meeting earlier in the morning than usual. It included a final, mysterious thought, “Please bring your purse to the meeting.” The rest of the day, the office was abuzz with speculation over this odd request. What could it mean? Why would they need their purses?
All was revealed in a fun, five minute game of Let’s Make a Deal, which started the meeting with a laugh, and resulted in the winner pocketing a gift certificate.
Colleen and her incredible team will be leading a fireside chat at the upcoming